Senior Patient Coordinator

Job Overview

A luxury aesthetic clinic in Jumeirah, Dubai is seeking an experienced Senior Patient Coordinator to manage patient interactions and deliver a high-quality client experience. The position covers appointments, consultations, follow-ups, enquiries, and related clinic coordination.

Key Responsibilities

• Manage patient appointments, consultations, follow-ups, and enquiries.
• Coordinate with patients to ensure a smooth and professional clinic experience.
• Build strong patient relationships and deliver high-quality customer service.
• Support daily patient coordination and administrative activities.
• Handle client communication in person, by phone, and through other channels.
• Maintain accurate patient records and appointment schedules.
• Support the clinic team in maintaining a premium patient experience.

Requirements

• Minimum 5 years of experience in a similar role in the aesthetic, cosmetic, or healthcare industry.
• Excellent English and Arabic communication skills.
• Strong patient-service and coordination abilities.
• Experience managing appointments, consultations, follow-ups, and enquiries.
• Professional, presentable, and confident approach.
• Experience in a luxury aesthetic clinic is highly preferred.