Customer Service Agent

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats professionally
• Respond to inquiries, complaints, and feedback with empathy and accuracy
• Provide information on products, services, and company policies
• Record and update all customer interactions in the CRM system
• Escalate complex issues to appropriate departments
• Follow up to ensure customer satisfaction
• Achieve assigned KPIs
• Participate in regular training and development sessions
• Assist walk-in customers when needed

✅ Qualifications & Skills:

• High school diploma (minimum)
• Prior experience in a call center or customer-facing role
• Fluency in Hindi/Urdu and English is required
• Strong communication and problem-solving abilities
• Familiarity with CRM and call center systems
• Well-organized, patient, and customer-centric

📩 To Apply:

Send your resume via email.
Please mention “Customer Service Agent” in the subject line.