Customer Service Executive

GLASSWARES MANUFACTURER

Responsible for excellent customer service by processing orders from customers and delivers the requirements within a minimal time through coordination with different departments

Execute the orders received from the Customers or Sales Managers ensuring terms and conditions are checked so as to place the delivery schedule with planning and warehouse team.

o Ensure availability of stocks to assure on keeping customer commitments, coordinate on the L/C arrangements in coordination with the Finance to ensure no delay in the shipment to customer as well as on the return payment from customer

o Ensure timely execution of despatch of all sales orders in coordination with Back-office Team,

arrangement of credit notes for any returned goods with approvals, Liaise and notify the concerned

Sales Managers of pending Performa invoices.

o Follow up with customers on account plans on different SKU’s forecasted for the year and coordination

with supply chain to fill the customers requirement based on the confirmed orders.

o Product file availability to customer in coordination with NPD Team

o Ensure the product pricing and rebates in SAP are as per the approved account plan

o Resolves product or service problems of customer by coordinating with QC team and following up to ensure resolution.

* Arabic speaking (reading and writing) is a MUST
* Ability to facilitate the documentation procedure with various Government departments in the UAE
* Knowledge and ability to coordinate with different external inspection agencies for the mandatory product inspection

Salary: AED8,000.00 – AED9,000.00 per month

Application Question(s):

  • Can you write in Arabic?

Education:

  • Bachelor’s (Required)

Experience:

  • customer service: 3 years (Required)

Language:

  • Arabic (Required)

To apply for this job please visit ae.indeed.com.