Customer Service Specialist I

    By
    Omar Favaz
    -

    TE Connectivity

    📍 Location: On-site / Hybrid (Not Remote)
    💼 Employment Type: Full-Time
    🌐 Industry: B2B / Industrial Technology
    🇺🇸 Eligibility (Due to ITAR/EAR Regulations):

    • U.S. Citizen or National
    • U.S. Lawful Permanent Resident
    • Asylee or Refugee

    🛠️ Key Responsibilities:

    ✅ Customer Engagement & Relationship Management

    • Act as the primary contact for assigned accounts
    • Foster strong customer relationships via ongoing communication
    • Address escalations and propose customer-focused solutions

    ✅ Order & Service Management

    • Process orders, changes, returns, and quotes using SAP or similar ERP systems
    • Ensure all customer-specific terms and conditions are met
    • Track shipments and expedite orders as necessary

    ✅ Customer Success & Performance

    • Improve customer satisfaction metrics: STR, CES, FCR, NPS
    • Analyze and solve service-related issues
    • Streamline processes to boost operational efficiency

    ✅ Technical Support & Resolution

    • Handle product-related technical inquiries
    • Resolve complaints involving delivery, pricing, or product quality
    • Work closely with Key Account Managers and internal teams

    ✅ Cross-Functional Collaboration

    • Be the “voice of the customer” within internal meetings
    • Join cross-departmental projects and process improvements
    • Train and mentor junior team members

    🎓 Requirements:

    • Education: Bachelor’s degree preferred
    • Experience:
      • 7–10 years in customer service/account management
      • Preferably in a B2B industrial/manufacturing setting
    • Technical Skills:
      • Proficient in Microsoft 365 (Excel, Word, PowerPoint)
      • Experience with SAP or similar ERP platforms
    • Other Requirements:
      • Strong communication, time management, and multitasking skills
      • Familiarity with Lean or continuous improvement methodologies
      • Willingness to travel 10–25% for customer interactions

    🌟 Key Competencies:

    • Integrity, Accountability, Inclusion, Innovation, Teamwork
    • Strong collaboration and relationship-building skills
    • Ability to work under pressure with high attention to detail
    • Problem-solving and negotiation expertise

    💰 Compensation:

    • Base Salary Range: $45,200 – $67,800 (varies by location & experience)
    • Total Compensation: Base + Incentives + Full Benefits

    🏥 Benefits Package Includes:

    • Health insurance
    • 401(k) retirement plan
    • Life & disability insurance
    • Paid time off
    • Employee stock purchase plan
    • Voluntary benefit options

    To apply for this job please visit careers.te.com.