Head of Retail

Job Summary

Establish further retail sites by analyzing demographics and consumer data to strengthen overall business performance. Undertake commercial analysis and project management to open new stores

Training: Lead, Motivate, Develop Team Members Across Brand. Take an already good team of 35 team members (70 indirect reports) and make them great. Motivate a high quality team by developing and implementing performance objectives and mentor staff

Operation: Strengthen Overall Store Performance. Achieve and maximize budgeted sales by improving standards in shop layout, merchandising, promotion effectiveness and customer service standards thereby delivering higher numbers of customer visits and increased

Customer Service: Satisfy Needs of Suppliers and Customers. Keep Customer Satisfaction scores high, grow customer loyalty and reputation

Ideal Candidate

• Confident communicator – comfortable interacting with people at multiple levels within the organization and external authorities / customers
• People Manager – experience working with people from various backgrounds, cultures and socio/economic levels
• Retail experience – at least 5 years managing a large multi-national team, preferably in Beverage Retail,

Grocery or FMGC

• Multi-site retail experience
• Management Experience – ability to independently lead a sizeable portion of business generating 30M USD in annual revenue.
• Excellent English language skills (speaking, reading and writing)