Department Manager / Duty Manager – Food Section

Job Opportunity: Department Manager / Duty Manager – Food Section

Company: Al-Futtaim Group
Location: United Arab Emirates
Employment Type: Full-Time
Division: Retail (Food Section)

Role Overview

You’ll manage daily operations of a department within the store, including staff performance, stock, merchandising, customer service, and sales targets. You’ll be responsible for coaching the team, handling customer feedback, ensuring smooth store operations, and upholding company standards.

🎯 Key Responsibilities

Customer Service

  • Train staff to provide world-class service
  • Lead customer journey improvements
  • Handle and act on customer feedback daily

Store Operations

  • Ensure adherence to opening/closing procedures
  • Execute visual merchandising and product layouts
  • Conduct daily floor walks and coach team on conversion
  • Implement safety, cash control, and SOP compliance

People Management

  • Train, develop, and review staff performance
  • Handle HR matters in line with policy
  • Resolve conflicts and motivate the team

🧠 Skills & Qualifications

Must Have:

  • Bachelor’s degree
  • 5–7 years’ experience in retail management
  • Strong leadership and people management
  • Knowledge of sales and customer service principles
  • Proficiency in MS Excel and Word
  • Ability to work under pressure and lead by example

Personal Traits:

  • Energetic, confident, customer-focused
  • Strong decision-making and motivational skills
  • Analytical and results-driven

💡 Why Join Al-Futtaim Group?

  • Work for a respected, multinational company with over 35,000 employees
  • Collaborate with global brands
  • Grow your career in a fast-paced, customer-centric environment
  • Be part of a company that values respect, excellence, collaboration, and integrity