Customer Service Management Specialist

    General Electric

    Job Summary

    Position for the Saudi operations has become available. Start your career with Baker Hughes a GE company, a leader in the Oilfield Services industry.

    Essential Responsibilities

    • Receives, reviews, and enters customer orders for key accounts.
    • Writes procedures and assists in establishment of department policies.
    • Participates in training of customer service personnel.
    • Handles multiple product line(s) with multiple entity support.
    • May provide direction to or lead to less experienced customer service reps.
    • Handles special projects, as assigned.
    • Update SAP.
    • Update, Receive, review, and enter daily cost sheet for key accounts.
    • Revenue reconcile between departments.
    • Follow-up on billing and collection for key accounts.
    • Participates in training of customer service personnel.
    • Handles special projects, as assigned.


    • High School Diploma or equivalent.
    • 10+ years of experience.
    • Industry experience preferred.

    Desired Characteristics

    • Ability to resolve complex problems with minimal assistance/supervision.
    • Proficient in order entry software.
    • Thorough knowledge of principles, concepts, theories and practices of field.
    • Excellent communication and interpersonal skills.
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