Emirates Jobs – Staff Shop Supervisor

Job Purpose

At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we are driven by innovation and excellence.

We are seeking a Staff Shop Supervisor to oversee the daily operations of the EmiratesRED Staff Shops at Emirates Group Headquarters. In this role, you’ll ensure top-quality service, maintain high standards in merchandising and housekeeping, and lead a team to achieve sales targets while delivering an exceptional shopping experience for our staff.

Key Responsibilities

• Sales & Reporting
  • Achieve and monitor sales targets, reporting deviations to the Shops Manager.
  • Prepare monthly and ad-hoc sales reports, providing insights and recommendations.
• Team Leadership
  • Motivate and guide team members, ensuring compliance with processes.
  • Provide on-the-job training and support to enhance team performance.
• Merchandising & Housekeeping
  • Maintain high standards of product presentation, visual merchandising, and shop cleanliness.
  • Propose changes and ideas based on market trends and brand guidelines.
• Stock Control
  • Ensure adequate stock levels, manage stock movements, and maintain organised stock rooms.
  • Liaise with suppliers, verify deliveries, and maintain accurate audit trails.
• Quality & Customer Service
  • Monitor and report product defects, working with suppliers to resolve issues.
  • Handle customer feedback and complaints professionally, ensuring satisfaction.
• Promotions & Marketing
  • Recommend promotions, discounts, pop-up shops, and incentives to increase sales.
  • Provide input on supplier/product selection based on customer feedback.

Qualifications & Experience

Minimum Requirements

• Degree or Honours (12+3 or equivalent).
• 5+ years of experience in Commercial/Sales.

Preferred Skills

• Proven supervisory experience in retail or sales.
• Strong knowledge of retail sales operations.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Email, Databases).