System Support Supervisor

    Middlesex Savings Bank

    Job Summary

    Manage Support Desk functions including but not limited to:

    • Man 24 x 7 support and provide support to end users by coordinating with different IT providers.
    • Assist System Support Officer to develop and implement performance strategies, reports, etc.
    • Develop and implement solutions using MS- SharePoint
    • IT resources optimum utilization
    • Propose best solutions for business requirements
    • Monitor the tasks assigned to System Support team are completed according to the KPIs, SLAs, SOPs and Work instructions
    • Effective communication with internal & external stakeholders

    About You

    To be considered in this role you must hold a Bachelor’s Degree or equivalent and with minimum 3 years of job-related experience of which 1 year should be with previous experience in supporting GHA, Airport or airline, etc. IT systems. Experience in MS SharePoint, SharePoint Designer, ASP.Net/HTML/CSS/JavaScript, etc. is an added advantage.

    You should have excellent written and verbal communication skills. Good knowledge in MS Office is an essential requirement for this role. Previous experience within Airline / Aviation background is highly preferred.

    Note: you will be required to attach the following

    • Resume / CV
    • Copy of Highest Educational Certificate
    • Copy of Passport

    To apply for this job please visit