Customer Service Executive

EOBEX | Shipping & Logistics is looking for a motivated and customer-focused Customer Service Executive to join its team in Dubai. This opportunity is ideal for individuals who are passionate about delivering exceptional customer experiences while supporting logistics operations in a fast-paced and professional environment.

The successful candidate will be responsible for handling customer inquiries, coordinating shipment updates, preparing quotations, and ensuring prompt resolution of customer concerns.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and WhatsApp.
• Coordinate with the operations team to provide timely shipment updates.
• Prepare customer quotations and follow up on service requests.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Maintain accurate customer records and documentation.

Requirements:

• 1-3 years of customer service experience.
• Previous experience in the shipping or logistics industry is preferred.
• Excellent communication and interpersonal skills.
• Good command of the English language.
• Proficiency in Microsoft Office applications.