Customer Service Representative (Arabic Speaking)

Ultimate HR Solutions is seeking an experienced and customer-focused Customer Service Representative (Arabic Speaking) to join its client’s team in Dubai, managing customer interactions across multiple channels.

Key Responsibilities:

• Respond to customer inquiries through phone calls, emails, live chat, and social media platforms.
• Handle customer complaints and service requests professionally and efficiently.
• Maintain accurate customer information and interaction records within CRM systems.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Monitor and achieve customer service KPIs including response time, CSAT, and quality standards.

Requirements:

• 2–5 years of experience in Customer Service, Customer Support, or Call Center roles.
• Fluency in Arabic and English (spoken and written) is mandatory.
• Experience using CRM systems such as Salesforce, Microsoft Dynamics, Zendesk, or Freshdesk.
• Strong communication, problem-solving, and customer handling skills.
• Bachelor’s Degree or Diploma in Business Administration or a related field.