Customer Service Representative (Call Center)

Teleperformance is looking for motivated and customer-focused Customer Service Representatives to join its Call Center team in Dubai Internet City, delivering exceptional customer support in a professional 24/7 environment.

Key Responsibilities:

• Respond to customer inquiries professionally through call center channels.
• Provide accurate information and resolve customer concerns efficiently.
• Deliver high-quality customer service while meeting performance standards.
• Maintain accurate records of customer interactions and follow-up activities.
• Work collaboratively with team members to ensure customer satisfaction.
• Adhere to company policies, quality standards, and service procedures.
• Work flexible rotational shifts as required by business operations.

Requirements:

• Minimum 1 year of call center experience.
• B2 level English proficiency or above.
• Fluency in both Arabic and English is required.
• Immediate availability to join.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work rotational 24/7 shifts.
• Willingness to work 6 days per week with 1 scheduled day off.