dnata Jobs – CUSTOMER SERVICES AGENT

    dnata

    Job Description:

    To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities.

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    Job Responsibilities:

    • Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
    • Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing.
    • Generate a list of pending requests from DMIS to analyse advance work load profile.
    • Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.

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    Job Requirements:

    • High School graduate

    Job Details:

    Company: dnata

    Vacancy Type: Full Time

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A

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