IT – Software Services

Lead CRM system configuration customization and ongoing optimization to align with evolving business needs ensuring peak performance and user satisfaction Administer user access roles and permissions within the CRM maintaining data security and compliance with internal policies and external regulations Develop and maintain CRM documentation including user guides training materials and process workflows to facilitate user adoption and best practices Collaborate with cross-functional teams including sales marketing and customer service to gather requirements troubleshoot issues and implement solutions Bachelor's degree in Information Technology, Computer Science, or a related field, providing a strong foundation in technical principles.Minimum of 3-5 years of experience in CRM administration, showcasing practical experience in system configuration and management.Experience within the technology or SaaS industry, offering relevant context and understanding of CRM applications.Strong understanding of CRM best practices and business processes, ensuring the CRM system effectively supports business goals.