Laundry & Dry Cleaning Manager

Industry

Laundry / Dry Cleaning / Retail Operations

Employment Type

Full Time

Location

Dubai, United Arab Emirates

Salary

AED 5,000 – 10,000 (Estimated)

Company

UClean

Qualification

• Diploma, Degree, or Certification in Hospitality, Operations Management, Business Administration, or a related field preferred

Experience

• Minimum 4+ years of experience in Laundry, Dry Cleaning, or Retail Operations
• Experience managing a team of at least 4 employees
• Previous store management or operations leadership experience preferred

Job Description

UClean is expanding its operations across the UAE and is seeking an experienced Laundry & Dry Cleaning Manager to lead its Dubai store operations. This role is ideal for a hands-on professional who is passionate about operational excellence, customer satisfaction, team leadership, and business growth.

The successful candidate will be responsible for managing overall store performance, including profitability, customer experience, service quality, staff supervision, inventory management, and compliance with operational standards. This leadership position requires a proactive approach, strong ownership mindset, and the ability to drive results in a fast-paced retail environment.

This is an exciting opportunity to join a rapidly growing brand and contribute to establishing world-class laundry and dry-cleaning operations in the UAE market.

Key Responsibilities

Store Operations Management

• Oversee daily store operations and ensure smooth workflow execution
• Monitor operational efficiency and service performance
• Ensure compliance with company policies, procedures, and operational standards
• Maintain a safe, organized, and productive working environment

Profit & Loss (P&L) Management

• Manage store profitability and financial performance
• Drive revenue growth and achieve billing targets
• Monitor operational expenses and implement cost-control measures
• Analyze store performance and recommend improvements to increase profitability

Customer Experience & Service Excellence

• Ensure a consistently high level of customer satisfaction
• Handle customer complaints and service escalations professionally
• Monitor customer feedback and implement service improvements
• Maintain premium service standards across all customer interactions

Team Leadership & Staff Management

• Lead, train, motivate, and supervise laundry technicians and delivery personnel
• Foster a positive and performance-driven work environment
• Conduct staff coaching and performance evaluations
• Ensure employees follow operational and quality standards

Workforce Planning & Scheduling

• Plan staff schedules based on business requirements
• Manage employee attendance, leave planning, and workforce allocation
• Ensure adequate staffing levels during peak operational periods
• Optimize workforce productivity and efficiency

Quality Control & Compliance

• Maintain high-quality processing and finishing standards
• Ensure zero-damage objectives and service accuracy
• Monitor turnaround time (TAT) compliance and delivery performance
• Conduct regular quality inspections and corrective actions when required

Inventory & Operational Audits

• Manage inventory levels and stock control processes
• Monitor consumables, materials, and operational supplies
• Conduct inventory audits and operational reviews
• Implement Standard Operating Procedures (SOPs) effectively

Hands-On Operational Support

• Lead by example and actively participate in day-to-day operations
• Support staff during busy operational periods
• Ensure smooth coordination between store, delivery, and customer service functions
• Drive continuous improvement initiatives within the operation

Requirements

Educational Qualification

• Diploma, Degree, or Certification in Hospitality, Operations, Business Administration, or a related field preferred

Professional Experience

• Minimum 4+ years of experience in laundry, dry cleaning, or retail operations
• Proven experience managing teams and operational performance
• Experience handling customer service and quality management functions

Leadership Skills

• Strong team leadership and people management abilities
• Experience supervising teams of 4 or more employees
• Ability to motivate, train, and develop staff effectively
• Strong decision-making and problem-solving capabilities

Core Competencies

• Excellent organizational and multitasking skills
• Strong customer service orientation
• Results-driven and performance-focused mindset
• Ability to work under pressure and manage operational challenges
• Hands-on approach to leadership and execution

Location Requirement

• Willingness to relocate to Dubai or currently residing in the UAE

Required Knowledge

Operations Management

• Store Operations Management
• Retail Operations
• Workflow Optimization
• Standard Operating Procedures (SOPs)

Financial Management

• Profit & Loss (P&L) Management
• Revenue Growth Strategies
• Cost Control and Expense Management
• Business Performance Analysis

Leadership & Workforce Management

• Team Leadership
• Workforce Planning
• Staff Scheduling and Allocation
• Employee Performance Management

Quality & Customer Service

• Quality Control Procedures
• Customer Service Excellence
• Complaint Resolution and Service Recovery
• Turnaround Time (TAT) Management

Inventory & Compliance

• Inventory Management
• Operational Auditing
• Stock Control Procedures
• Process Compliance and Monitoring

Ideal Candidate Profile

• Experienced operations professional with strong leadership capabilities
• Passionate about delivering exceptional customer experiences
• Detail-oriented with a strong focus on quality and efficiency
• Comfortable managing both strategic and day-to-day operational responsibilities
• Proactive problem-solver with a hands-on management style
• Committed to driving business growth and operational excellence

How to Apply

Interested candidates may apply by sending their updated resume.

Subject Line: Dubai #Laundry Manager