Senior Guest Relations & Patient Experience Executive

Industry

Healthcare / Wellness / Luxury Hospitality

Employment Type

Full Time

Location

Dubai, United Arab Emirates

Salary

AED 5,000 – 10,000 (Estimated)

Company

AEON Clinic

Qualification

• Bachelor’s Degree, Diploma, or equivalent qualification in Hospitality, Customer Service, Business Administration, or a related field preferred

Experience

• Experience in Luxury Hospitality, Premium Guest Relations, Concierge Services, Private Aviation, Luxury Resorts, High-End Wellness Centers, or Aesthetic Clinics required
• Proven experience handling VIP and high-profile clientele preferred

Job Description

AEON Clinic is seeking a highly professional and service-oriented Senior Guest Relations & Patient Experience Executive to join its luxury longevity and regenerative wellness clinic located at Atlantis The Royal, Dubai.

This role is ideal for hospitality professionals who excel in delivering personalized guest experiences, maintaining discretion, and providing exceptional service standards. The successful candidate will ensure that every patient receives a seamless, comfortable, and memorable journey from initial consultation through treatment and post-care engagement.

This opportunity offers the chance to work within a world-class wellness environment where luxury service, patient satisfaction, and attention to detail are at the heart of every interaction.

Key Responsibilities

Guest & Patient Experience Management

• Deliver exceptional guest and patient experiences throughout all stages of the patient journey
• Ensure every interaction reflects the clinic’s premium service standards
• Create a welcoming, comfortable, and personalized environment for patients
• Maintain high levels of patient satisfaction and engagement

Appointment & Patient Coordination

• Coordinate appointments, consultations, arrivals, and follow-up schedules
• Manage patient communications professionally and efficiently
• Ensure smooth patient flow and timely coordination with relevant departments
• Monitor appointment schedules and support seamless service delivery

Personalized Guest Services

• Anticipate patient needs and proactively provide personalized assistance
• Offer tailored support to enhance the overall patient experience
• Build strong relationships with patients through attentive service and care
• Address concerns and special requests with professionalism and discretion

Confidentiality & Professional Standards

• Maintain the highest standards of confidentiality and data privacy
• Handle sensitive information with professionalism and integrity
• Ensure compliance with patient care and privacy protocols
• Uphold luxury hospitality and healthcare service standards at all times

Team Collaboration & Operations Support

• Collaborate closely with clinical, administrative, and patient services teams
• Support daily operational activities to ensure smooth clinic operations
• Assist in resolving service-related issues efficiently and professionally
• Contribute to continuous service improvement initiatives

Aftercare & Patient Engagement

• Support aftercare communication and follow-up activities
• Maintain ongoing patient engagement through personalized interactions
• Assist in developing long-term patient relationships and loyalty
• Monitor patient feedback and contribute to service enhancement efforts

Requirements

Educational Qualification

• Bachelor’s Degree, Diploma, or equivalent qualification preferred

Professional Experience

• Previous experience in:
  • Luxury Hotels
  • Premium Resorts
  • Private Aviation
  • Concierge Services
  • VIP Guest Relations
  • Luxury Wellness Centers
  • High-End Aesthetic or Healthcare Clinics

Core Competencies

• Exceptional interpersonal and communication skills
• Strong customer-focused mindset
• Ability to manage high-profile clients professionally
• Excellent organizational and multitasking abilities
• Strong problem-solving and relationship-building skills
• High level of professionalism and emotional intelligence

Personal Attributes

• Polished and professional presentation
• Detail-oriented and proactive approach
• Ability to remain calm under pressure
• Strong sense of discretion and confidentiality
• Passion for delivering outstanding guest experiences

Required Knowledge

Luxury Hospitality

• Luxury Hospitality Service Standards
• VIP Guest Experience Management
• Concierge Operations
• Premium Customer Service Excellence

Patient Experience

• Patient Journey Management
• Patient Satisfaction Strategies
• Aftercare Communication Processes
• Healthcare Customer Experience Standards

Relationship Management

• Customer Relationship Building
• Client Retention and Engagement
• Personalized Service Delivery
• High-Net-Worth Client Interaction

Communication & Operations

• Professional Communication Techniques
• Appointment and Schedule Coordination
• Service Recovery and Complaint Resolution
• Administrative Coordination and Documentation

Ideal Candidate Profile

• Hospitality professional with experience serving luxury clientele
• Passionate about delivering world-class guest experiences
• Comfortable interacting with VIP and high-profile patients
• Highly organized with exceptional attention to detail
• Able to maintain discretion, professionalism, and service excellence at all times
• Dedicated to creating memorable and personalized patient journeys

How to Apply

Interested candidates may apply by sending their updated resume.