LuLu Hypermarket Careers – Customer Voice Associate

    LuLu Hypermarket

    Job Description:

    Lulu pioneered the sharing economy by providing free publishing tools so that everyone, everywhere, can share their knowledge and tell their story. Using cutting edge technology, we produce high quality eBooks and print-on-demand products via sustainable sourcing and environmentally conscious manufacturing practices. Our employees are committed to making our communities and the world a better place by providing unrivaled customer service to one author, one idea, one book at a time. It’s part of our story. What’s yours?

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    Job Responsibilities:

    • Expected volume is 70+ calls per week and 100+ tickets per week
    • Build rapport within company to leverage various individuals and departments as resources for ticket resolution
    • Provide detailed notes to peers and/or manager when escalation of a customer ticket or call is necessary
    • Identify and report bugs to QA team as necessary
    • Identify and contribute to process improvement initiatives

    Job Requirements:

    • Customer empathy, negotiation skills, ability to see customer point of view while respecting Lulu’s interests
    • Familiarity with: MS Office Suite, specifically MS Word
    • Advanced computer skills; Windows or Mac
    • Ability to multi-task and handle multiple customer situations simultaneously
    • Self-motivated, attentive to detail
    • Must handle pressure and deadlines gracefully
    • Must be flexible and adaptable to rapid, frequent change
    • Independent decision making, sometimes with limited information
    • Ability to mentor and teach others
    • Bonus points:
    • Online customer service experience

    Qualification & Experience:

    • At least 1 year of customer support experience with an understanding of software and technology

    Job Details:

    Company: LuLu Hypermarket

    Vacancy Type: Full Time

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A

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