Receptionist

Job Title: Receptionist

📍 Location: Ferry Leisure Centre, Oxford OX2 7DP
💼 Job Type: Part-Time (32 hours/week)
🕒 Shifts: Early and late shifts, including Sundays (Saturdays off)
💷 Salary: £13.16 per hour + excellent benefits

📝 Job Summary:

Oxford Community Leisure Trust is seeking a friendly, reliable, and organised Receptionist to join our dynamic team at Ferry Leisure Centre. As the first point of contact for our members and visitors, you’ll play a vital role in delivering exceptional customer service and maintaining smooth front-of-house operations.

This position offers a rewarding opportunity to be part of a passionate team that promotes active, healthy lifestyles within the Oxford community.

🔑 Responsibilities:

• Greet and assist customers in person, via email, and over the phone
• Handle bookings, enquiries, memberships, and payments
• Provide accurate information about facilities, classes, and events
• Maintain customer records and support general admin duties
• Collaborate with other team members and assist as needed during peak times

✅ What We’re Looking For:

• Previous customer-facing experience, ideally in a busy setting
• Strong communication and customer care skills
• Calm, mature approach under pressure
• Basic IT skills and experience with phone/email systems
• Sales or customer service qualification (desirable)

🎁 Benefits:

• Free gym membership for you + a family member
• Discounted fitness classes and facilities
• Free safeguarding training and DBS check
• 21 days annual leave + public holidays (pro rata)
• 6% employer-matched pension
• Life assurance (up to 2x base salary)
• Access to Serco’s employee benefits and wellbeing app

💡 Why Join Us?

At Oxford Community Leisure Trust (managed by Serco), you’ll be part of a team that values community, wellbeing, and service excellence. We support career development, internal progression, and provide a welcoming environment to grow and thrive.