Sharaf Shipping
We are looking for a Senior Executive – Customer Service to join our team in Dubai. The successful candidate will handle escalated customer queries, manage service delivery, and ensure client satisfaction.
Responsibilities:
- Handle escalated customer inquiries and complaints
- Ensure timely resolution of customer issues
- Maintain and update customer records in the system
- Coordinate with internal departments for service delivery
- Prepare reports on customer service performance
Requirements:
- Minimum 4 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in CRM software and MS Office
- Ability to work under pressure and manage multiple tasks
To apply for this job email your details to jobs@sharafshipping.com