Customer Care Executive

Date Posted

May 29, 2026

Industry

Customer Service / Call Center / Corporate Services

Employment Type

Full Time

Location

Dubai, United Arab Emirates

Salary

AED 4,000 – 7,000 (Estimated)

Company

Data Cube

Qualification

• Diploma or Bachelor’s Degree preferred

Experience

• Experience in Customer Service, Customer Care, Call Center, or Client Support roles required

Job Description

A leading organization in Dubai is hiring Customer Care Executives to join its growing customer service team. The company currently has two open positions for professionals who are passionate about delivering exceptional customer support and maintaining high service standards.

The role is suitable for both UAE Nationals and expatriate candidates currently residing in the UAE with valid or flexible visa status. Successful candidates will be responsible for handling customer inquiries, resolving concerns, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

Customer Support

• Handle customer inquiries professionally and provide accurate information
• Respond to customer requests through various communication channels
• Deliver a positive and customer-focused service experience

Complaint Resolution

• Investigate and resolve customer complaints within established timelines
• Escalate complex issues to the appropriate departments when necessary
• Ensure customer concerns are addressed effectively and professionally

Service Coordination

• Coordinate with internal departments to ensure smooth service delivery
• Follow up on customer requests and service-related issues
• Maintain strong communication between customers and operational teams

Documentation & Reporting

• Record and update customer interactions in the system
• Maintain accurate customer records and service logs
• Support reporting and process improvement initiatives

Requirements

Professional Experience

• Previous experience in customer service, customer care, call center, or client support environments
• Experience in banking, telecom, retail, or service industries is an advantage

Technical Skills

• Proficiency in Microsoft Office applications
• Familiarity with customer relationship management (CRM) systems
• Strong data entry and documentation skills

Core Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and coordination abilities
• Ability to manage customer interactions professionally
• Customer-focused mindset with strong attention to detail
• Ability to work efficiently in a fast-paced environment

Required Knowledge

Customer Service Operations

• Customer service and call center procedures
• Customer complaint handling techniques
• Customer relationship management principles

Systems & Tools

• CRM platforms and customer management systems
• Microsoft Office Suite
• Data entry and record management tools

Preferred Candidate Profile

• Professional and customer-oriented attitude
• Strong organizational and multitasking abilities
• Ability to remain calm under pressure
• Immediate joiners preferred
• Candidates currently residing in the UAE

How to Apply

Interested candidates may apply by sending their updated resume.