Customer Happiness Executive

Emtech Computers wants a proactive, customer-focused Customer Happiness Executive for its Dubai team. Built for professionals who enjoy building lasting client relationships and delivering a great experience across the whole customer journey.

You’ll support onboarding, answer client questions, coordinate service requests, and work closely with other departments to keep things seamless — a great fit if you like blending strong communication with a customer-first mindset in a fast-paced IT services setting.

Key Responsibilities:

• Welcome and onboard new customers smoothly
• Act as the main point of contact for enquiries and support
• Coordinate service requests with timely follow-up
• Manage AMC and PMC schedules, renewals, and communications
• Collaborate with Sales, Service Delivery, Technical, and Finance teams
• Build strong relationships to boost satisfaction and retention

Requirements:

• Bachelor’s Degree in Business Administration, Customer Service, IT, or related field
• Excellent communication and interpersonal skills
• Strong customer service and relationship management ability
• Able to coordinate multiple requests and priorities efficiently