Experience: 5 to 7 year
Qualification: Bachelor’s Degree is required
Salary: AED 15000 to 20000
Location: Dubai, United Arab Emirates
Hiring for a Customer Service Manager / Head of Contact Centre.
Minimum of 5-7 years managerial experience in the UAE (preferably in a #E-commerce, #Call Centre, Customer Service).
Ensure the highest levels of collaboration between all teams responsible for #Service Delivery (Production, #Distribution, #Finance ,#Sales and Customer Service agents),
Continuously upgrade the #Customer Service / #Account Management Process and use of #CRM. Where possible utilize technology to automate processes.
Monitor E-commerce developments and contribute towards strategies that ensure that organization remains an innovative technology driven organization,
Nationality – Open
If you are an Excellent communicator and having leadership skills to lead and motivate a growing and changing service operations along with ability to engage with directors and managers to achieve the business goals and Objectives