Customer Service

    Nestlé Middle East

    Job Summary

    Location: UAE, Dubai
    Company: Nestlé Middle East
    • Full-time, Temporary until August 31st, 2019
    • Bachelor’s Degree
    • 1-2 years of experience

    Position Summary

    Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

    • Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
    • Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
    • Application of reason code methodology to record appropriately all changes within customer orders
    • Define & set in system product substitutions rules in agreement with the Operating Countries (OPC)
    • Liaise with OPC on allocation of critical stock to manage demand
    • Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow. Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed)
    • Maintain customer master data regarding:

    – Customer point of contact for Order
    – Follow up on Direct Customer Orders
    – Product portfolio for each OPC

    Additional Tasks:
    • Contribution to team meetings and decision making
    • Prepare, attend, participate and communicate in cross-stream meetings such as daily, weekly operational reviews.
    • Resolve issues/ problems utilizing Nestlé Continuous Excellence tools
    • Create Purchase Request (PR) for supply chain specific stationery (Invoice papers & Sampling Books etc.)

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