Customer Service Representative

e& CX Solutions is looking for enthusiastic, customer-focused Call Center Representatives for its growing Deira, Dubai team. A good fit for people who enjoy customer interaction, delivering great service, and building a career in a fast-paced professional setting.

You’ll handle outbound calls and chat support, help customers with inquiries, promote products and services, and keep the customer experience positive — with real opportunities for career growth within the organization.

Key Responsibilities:

• Conduct outbound calls to prospective and existing customers professionally
• Provide chat support accurately and efficiently
• Promote products, services, and offers based on customer needs
• Build and maintain strong customer relationships
• Meet quality standards, productivity goals, and performance targets
• Keep accurate records of customer interactions and follow up as needed
• Handle customer concerns with timely solutions

Requirements:

• Strong spoken and written English and Arabic
• Excellent verbal and written communication
• Able to manage outbound calls and chat support effectively
• Positive, adaptable attitude with willingness to learn
• Previous customer service, outbound sales, telesales, or call center experience an advantage
• Comfortable in a dynamic, target-driven environment