Customer Support Technician

Industry: IT Support / Technical Support / Customer Service

Employment Type: Full Time

Experience: Proven experience in customer support or technical support roles required

Qualification: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Electronics, or related field preferred

Salary: AED 5,000 – 10,000 (estimated)

Location: Dubai, United Arab Emirates

Company: AMIT International

Job Overview

AMIT International is seeking a skilled and customer-focused Customer Support Technician to join its team in Dubai. This role is ideal for technically capable professionals who can provide excellent customer support while troubleshooting hardware and software issues efficiently.

Key Responsibilities

• Provide technical assistance through phone, email, remote support, and on-site visits
• Diagnose and troubleshoot hardware, software, and system-related issues
• Install, configure, and maintain systems and technical equipment
• Resolve customer complaints and technical concerns professionally
• Maintain accurate documentation of support activities and solutions
• Coordinate with technical teams for escalations and advanced troubleshooting
• Deliver high-quality customer service and maintain strong client relationships
• Assist in system testing, maintenance, and operational support
• Monitor recurring issues and suggest process improvements

Requirements

• Experience in customer support or technical support roles
• Basic understanding of IT systems, hardware, and troubleshooting techniques
• Strong communication, interpersonal, and problem-solving skills
• Ability to work independently and within a team
• Good organizational and time management abilities
• Technical certifications or related training are an advantage
• Professional approach to handling customer support requests

Opportunity

This role offers an excellent opportunity for technical support professionals to grow within a customer-oriented and dynamic organization in Dubai.

How to Apply

Interested candidates can apply by sending their resume.