Front Desk Manager

Melodica, a leading music education brand with over 25 branches across the UAE, is looking for a capable, customer-focused Front Desk Manager to oversee front desk operations across its branch network in Dubai and Abu Dhabi.

You’ll lead front desk teams, conduct regular branch visits, train staff, resolve escalated concerns, and work closely with Operations and HR to keep service standards consistently high. A valid UAE driving licence and willingness to travel between branches are essential. Female candidates are preferred.

What you’ll do:

• Supervise and support front desk teams across multiple branches
• Conduct regular branch visits to monitor service quality and SOP compliance
• Train, coach, and evaluate front desk staff across the network
• Handle escalated customer concerns and implement service improvements
• Coordinate staffing, scheduling, and branch coverage requirements
• Collaborate with Operations and HR teams to enhance overall performance

What you’ll bring:

• 4+ years of supervisory experience in front desk or customer service, preferably in a multi-branch environment
• Strong leadership, communication, and organizational skills
• Valid UAE Driving Licence and willingness to travel frequently within the UAE
• Female candidates are preferred
• A Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred