IT Support Technician

    • Full Time
    • Qatar

    Gadget Express

    Job Summary

    Support critical business functions and provides detailed and specialized IT technical expertise. Works under general direction within a clear framework of accountability, exercises substantial personal responsibility in proving IT support to the end users’ for their day to day IT incidents and service requests;

    Key Responsibilities

    • Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs;
    • Carry out the Deployment and installations of end user computer equipments and peripherals based on the business demand;
    • Fulfill the end users IT requests for software installations, software configurations, hardware relocations and other business requirements;
    • Facilitate end user hardware and operating systems upgrades as and when necessary;
    • Participate in the end users computing projects for various IT initiatives;
    • Contribute to the development of software installation procedures and end user guides.

    About you

    Qualifications
    Diploma degree in Computer Science, Information Technology, Information Systems or other relevant discipline;

    Knowledge and/or Experience

    • Minimum 3 years of IT experience (ideally within Oil & Gas industry);
    • Competent knowledge in core skill applications, tools, and techniques;
    • Conversant with relevant IT national and international standards;
    • Demonstrated experience in project management;
    • Demonstrated experience in IT support environment;

    Technical and Business Skills

    • Good written and spoken English;
    • Good interpersonal and analytical problem-solving skills;
    • Specialized technical expertise and broader IT knowledge.

    How to Apply

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