Position Purpose :
Provide quality customer service and demonstrate knowledge of coffee and tea products and equipment.
Principal Accountabilities – A :
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
- Making a difference to our customers by educating them about our premium coffees and other McCafe products.
- Greets all customers. Provides fast, friendly service and develops a relationship with our customers by learning their favourite drinks and food items.
- Handle coffee preparation and assists customers with the selections of various coffee blends, teas, hot and cold beverages, smoothies, and bakery items.
- Effectively handle and reports all customer complaints, suggestions, special requests or ideas to manager on duty.
Principal Accountabilities – B :
- Regularly check if equipment operates properly and report any maintenance needs.
- Regularlycheck the temperature of freezers, refrigerators, or heating equipment to be as per the standards to maintain highest served quality and consistent products standards.
- Maintain the cleanliness and sanitization of the work areas, utensils and equipment.
- Ensure that McCafe stations are stocked with the necessary serving materials like paper products or beverage preparation items.
- Reports all potential safety hazards or employee accidents to the manager on duty.
Principal Accountabilities – C :
To apply for this job please visit career22.sapsf.com.