Metamorfs
Metamorfs is looking for an experienced Team Lead , IT Service Operations to manage IT service delivery and drive operational excellence for a Dubai-based client engagement.
You’ll oversee ITIL service management processes, maintain SLA compliance, manage vendors and stakeholders, and ensure strong IT governance frameworks are in place. Arabic language proficiency and a recognized IT certification are mandatory for this role.
What you’ll do:
- Lead IT service operations and ensure effective, high-quality service delivery
- Monitor and maintain SLA compliance while driving continuous improvements
- Manage incident, problem, change, and release management processes
- Oversee asset management and CMDB activities
- Establish and maintain IT operations governance frameworks
- Manage vendor relationships and stakeholder communications
- Conduct service reviews and monitor KPI performance
What you’ll bring:
- Strong ITIL Service Management and IT operations experience
- Hands-on expertise in ManageEngine ServiceDesk Plus, asset and CMDB management, and ITIL processes
- A mandatory certification in ITIL Foundation/Intermediate, PMP, PRINCE2, ManageEngine, Microsoft, or Cisco
- Arabic language proficiency (mandatory)
- A Bachelor’s degree in Information Technology, Computer Science, or a related field
To apply for this job email your details to vasuki@metamorfs.com