CRM & Customer Experience Professionals (Multiple Levels)

Binghatti is building out its Customer Experience department at its Dubai HQ and is opening multiple roles across CRM and customer service functions. Whether you specialize in contact centre operations, CRM management, customer service, or team leadership, there may be a position here that matches your profile.

The company is particularly interested in professionals who have worked within top-tier real estate developers, luxury brands, high-end retail, or fashion customer service environments. If delivering exceptional client experiences is at the core of what you do, Binghatti wants to hear from you.

Responsibilities Across Roles:

• Handle customer interactions across all touchpoints and ensure a consistently high-quality experience.
• Manage and update customer data through CRM platforms.
• Resolve inquiries efficiently while maintaining professional service standards.
• Work with internal teams to improve service quality and boost client satisfaction.
• Keep interaction histories and records well-organized and current.
• Identify and support operational improvements to enhance service delivery.

What Applicants Should Have:

• Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field.
• Relevant experience in CRM, customer experience, contact centre, customer service, or leadership roles.
• Background in real estate, luxury retail, or fashion customer service is highly preferred.
• Proficiency with CRM systems and customer service platforms.
• Strong communication, interpersonal, and problem-solving skills.