Customer Service Representative

Saudi German Hospital UAE is seeking a dedicated Customer Service Representative for its Mental Health Clinic in Dubai. This role fits someone with healthcare front-office experience who’s committed to delivering compassionate, professional patient service while handling insurance and administrative processes with care and confidentiality.

Key Responsibilities

• Welcome and assist patients with appointments and front-desk inquiries
• Verify insurance coverage and process pre-authorizations
• Handle billing inquiries, co-payments, deductibles, and payment processing
• Follow up on insurance claims and maintain accurate patient records
• Coordinate with healthcare professionals for smooth patient service
• Maintain patient confidentiality and deliver professional support at all times

Requirements

• 1-2 years of front-office experience in a hospital or healthcare setting
• Good knowledge of insurance verification, pre-authorizations, billing, co-payments, deductibles, and claims follow-up
• Experience in a Mental Health, Psychiatry, or Psychology clinic is an advantage
• Excellent English communication skills
• Empathetic, professional, and committed to patient confidentiality