Floor Manager

The Lab Holding, a multi-concept hospitality group operating distinctive dining destinations across Dubai, is seeking an experienced, guest-obsessed, and operationally sharp Floor Manager to join one of its premier restaurant concepts. This is a hands-on leadership role for a hospitality professional who thrives on the energy of a busy service, loves developing a team, and genuinely believes that great front-of-house management is the foundation of an unforgettable dining experience.

As Floor Manager, you won’t just be overseeing operations — you’ll be setting the tone for every shift, ensuring your team delivers consistent, warm, and polished service while keeping the restaurant running at peak efficiency even during the busiest service periods. If you’re the kind of manager who leads from the floor, knows every table, and makes both guests and team members feel valued, The Lab Holding wants to hear from you.

Key Responsibilities:

• Take full ownership of front-of-house operations during service, managing floor flow, table allocation, covers management, and guest pacing throughout each shift.
• Lead, inspire, coach, and develop the front-of-house team — setting clear expectations, delivering real-time feedback, and creating a culture of excellence and accountability.
• Ensure consistently exceptional guest experiences from arrival to departure, personally intervening whenever needed to resolve concerns, manage wait times, or handle special requests with grace.
• Maintain rigorous standards of hospitality presentation, staff grooming, table setup, and service etiquette throughout every service period.
• Liaise with the kitchen team, reservations, and management to ensure seamless communication and coordination across all departments during service.
• Support the induction and ongoing training of new front-of-house team members, embedding brand values and service standards from day one.
• Monitor and report on guest feedback, operational incidents, and staffing issues, providing management with timely and accurate information.
• Contribute positively to the overall culture, morale, and professional development of the restaurant team.

Requirements & Skills:

• Demonstrated experience as a Floor Manager, Assistant Restaurant Manager, or Senior Supervisor in a high-volume, quality-led restaurant or dining venue.
• Proven ability to lead and develop frontline hospitality teams in a fast-paced environment.
• An unwavering passion for delivering outstanding, personalised guest experiences at every touchpoint.
• Excellent communication and interpersonal skills — equally comfortable addressing a table of VIP guests and coaching a junior team member on service technique.
• Strong organisational skills with the ability to manage multiple priorities simultaneously without compromising on quality.
• Familiarity with point-of-sale systems, reservation management platforms, and basic reporting tools.
• Diploma or degree in Hospitality Management or equivalent professional experience is preferred.

Employment Type: Full Time  |  Industry: Hospitality | Restaurants | Food & Beverage
Salary: AED 5,000 – 10,000/month (estimated)  |  Location: Dubai, UAE
Apply by sending your CV to: [email protected]