IT Support Specialist

Omnix International LLC is placing an experienced IT Support Specialist with a leading government entity in Abu Dhabi. This is a structured, compliance-driven environment where technical competence, clear documentation, and service desk discipline matter as much as troubleshooting speed. Arabic-speaking candidates and UAE Nationals are preferred, though strong non-Arabic applicants will also be considered.

Key Responsibilities:

• Provide first-line and second-line technical support for hardware, software, and network connectivity issues.
• Log, prioritise, and manage incidents and service requests through ServiceNow or an equivalent ITSM platform.
• Collaborate with senior specialists and project managers to resolve complex technical problems.
• Build and maintain the team’s technical knowledge base and troubleshooting documentation.
• Support system upgrades, deployments, and new technology roll-outs.
• Develop end-user training materials and guides for recurring technical issues.
• Uphold organisational governance, reporting standards, and compliance procedures.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, Digital Operations, or a related field.
• Minimum 3 years of IT support or technical support experience.
• Hands-on ServiceNow or equivalent ITSM platform experience.
• Strong troubleshooting skills across hardware, software, and network environments.
• Arabic language skills preferred; strong non-Arabic candidates considered.
• Government or large enterprise experience is an advantage.
• Available within 30 days maximum notice period.