Telecom Retention Officer

Vega Premium is looking for a customer-focused Telecom Retention Officer to join its B2B team in Abu Dhabi, managing customer relationships, reducing churn, and delivering professional service recovery for telecom clients.

You’ll handle cancellations, renewals, and complaints while keeping CRM records accurate and building client loyalty. Telecom industry experience is preferred, though candidates from banking, insurance, real estate, or other service sectors are also encouraged to apply.

What you’ll do:

• Manage customer retention activities, renewals, and cancellation requests
• Handle complaints and deliver effective service recovery solutions
• Build and maintain strong relationships with B2B customers
• Conduct client discussions to understand concerns and improve satisfaction
• Keep CRM records accurate and follow up consistently
• Support sales and customer care initiatives to improve client loyalty

What you’ll bring:

• Experience in telecom, customer retention, tele sales, or complaint handling
• Telecom experience with du, e&, Virgin Mobile, or telecom call centres is preferred
• Strong communication, negotiation, and objection-handling skills
• CRM proficiency and comfort with Microsoft Office or Google Workspace
• Excellent English; Arabic, Hindi, Urdu, Malayalam, or Tamil is a plus
• Immediate availability and own/spouse visa preferred