Collections Executive

    Azizi Developments

    KEY RESPONSIBILITIES:

    • Daily/monthly receive allocated customers to proceed with collection.
    • Check and verify payments status of the allocated customers on the system.
    • Perform introduction calls, send emails to the allocated customers.
    • Regularly remind customers of a payments due/overdue.
    • Influence, negotiate and persuade customers to pay the outstanding payments.
    • Follow up with customers for the payments transfer copy, cheque etc.
    • Daily update consolidated collection master file with a progress of collection.
    • Arrange meetings with customers to assist with their queries, issues, requests, for payments collection.
    • Perform calls to the customers with instalments payment plan to propose additional discount.
    • Follow up with team leader for discount approval for the customers.
    • Coordinate with customer service administrator and cashier to handover payment receipts, transfers.
    • Attend a daily meeting with team leader to discuss collection progress, issues.
    • Provide a monthly report with collection results to the team leader.
    • Provide a monthly adjustment, cancellation report for the allocated individual target.
    • Keep accurate and detailed records of the calls made and results achieved.
    • Direct concerns of customers to the responsible department, follow up with the issues resolution upon the request.

    REQUIREMENTS:

    • Should have min 3+ years of collections experience in UAE
    • Preferred- Real estate background.
    • Excellent communication & strong interpersonal skills.
    • Ability to persuade, influence and negotiate effectively.
    • Should have working knowledge with ERP, CRM systems.
    • Customer service orientation & conflict management skills.
    • Ability to work under pressure.

    To apply for this job please visit www.linkedin.com.